Mind’s Eye Counselling (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or make use of our counselling services.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect and process the following personal information:

• Full name

• Email address

• Phone number

• Information submitted through contact forms

• Appointment or enquiry details

• Billing or payment information (where applicable)

• Any information voluntarily shared during communication or counselling enquiries

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We only collect information that is reasonably necessary for providing counselling services, responding to enquiries, or operating our website.

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2. How Your Information Is Collected

Your information may be collected when you:

• Complete a contact form on our website

• Email or contact us directly

• Book an appointment

• Subscribe to updates or newsletters (if applicable)

• Use or browse our website

• Participate in counselling services

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Some information may also be collected automatically through cookies or website analytics tools.

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3. Purpose of Collecting Personal Information

We may use your personal information to:

• Respond to enquiries

• Schedule and manage appointments

• Provide counselling and related services

• Communicate with you regarding services or bookings

• Send invoices or process payments

• Improve website functionality and user experience

• Comply with legal, ethical, or professional obligations

• Maintain practice administration and records

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We will only process your information for lawful and legitimate purposes.

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4. Confidentiality and Counselling Information

Counselling services are confidential within the limits of South African law and professional ethical guidelines.

Information shared during counselling sessions will not be disclosed without your consent unless:

• Required by law

• There is a risk of serious harm to yourself or others

• There is suspected abuse or neglect of a child or vulnerable person

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Where disclosure is legally required, only the necessary information will be shared.

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5. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and understand how visitors use the website.

Cookies are small text files stored on your device. You can disable cookies through your browser settings, although some parts of the website may not function properly.

Analytics tools may collect non-identifiable information such as:

• Pages visited

• Time spent on the website

• Device and browser information

• General geographic location

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6. Sharing of Information

We do not sell or rent your personal information.

Your information may only be shared with:

• Service providers who assist with website hosting, email, scheduling, or payment processing

• Professional advisors where legally necessary

• Regulatory or legal authorities where required by law

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Third-party service providers are expected to maintain appropriate security and confidentiality measures.

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7. Storage and Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss

• Unauthorised access

• Misuse

• Disclosure

• Alteration or destruction

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Information may be stored electronically, physically, or through secure third-party platforms used for practice administration.

While we take reasonable steps to secure information, no method of electronic transmission or storage is completely secure.

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8. Retention of Information

Personal information will only be retained for as long as necessary to fulfil the purposes for which it was collected, or as required by law, ethical obligations, or professional record-keeping requirements.

When information is no longer required, it will be securely deleted or destroyed.

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9. Your Rights Under POPIA

Under POPIA, you may have the right to:

• Request access to your personal information

• Request correction or updating of inaccurate information

• Request deletion of personal information where applicable

• Object to certain types of processing

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator of South Africa

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Requests may be submitted using the contact details below.

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10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.

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11. Children’s Privacy

Where services involve minors, personal information will be processed in accordance with applicable South African laws and ethical requirements.

Parental or guardian consent may be required where applicable.

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12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date.

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13. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact:

Mind’s Eye Counselling
Email: info@mindseyecounselling.co.za
Website: mindseyecounselling.co.za

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14. Information Regulator (South Africa)

If you believe your personal information has been handled unlawfully, you may contact the Information Regulator of South Africa:

Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

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